Our Agreement With You
Simple, fair terms — so you know exactly what to expect when you work with us.
Terms of Service Details
1. Services We Provide
Waypoint Digital Solutions provides remote tech support and digital literacy training for seniors. Our services include:
- One-on-one remote support sessions via phone, video call, or screen sharing.
- Guidance on using devices, apps, email, online banking, and video calling.
- Device setup assistance for new phones, tablets, laptops, and smart TVs.
- Scam awareness and digital safety education.
We do our best to resolve every issue, but we cannot guarantee that every technical problem can be fully resolved. Some issues may require manufacturer support or in-person hardware repair.
2. Payment Terms
Our pricing is clear and published on our website. By booking a session or purchasing a plan, you agree to pay the stated amount.
- Pay-As-You-Go — $45 per hour, billed for the time used.
- Peace of Mind Monthly Plan — $29 per month, billed monthly until cancelled.
- Premium Add-Ons — Fixed-price packages paid upfront.
All payments are processed securely through Stripe. We do not store your payment card details.
3. Refund Policy
All payments are non-refundable. If you're unhappy with a session, please let us know and we'll work with you to make it right — whether that means a follow-up session or additional help at no extra charge. Your satisfaction matters to us, and we want to earn your trust.
4. Cancellation Policy
We understand that plans change. If you need to cancel or reschedule a session, please give us at least 24 hours' notice whenever possible.
For monthly Peace of Mind subscribers, you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — no fees, no hassle.
5. Limitation of Liability
Waypoint Digital Solutions provides guidance and education only. We are not responsible for data loss, device damage, or issues arising from third-party software or services. We will always ask for your permission before making any changes to your device or accounts. You remain in control at all times.
6. Contact Us
Have questions about these terms? We're here to help:
- Email: hello@waypointdigital.tech
- Phone: (626) 298-7826